Customer experience is the new brand loyalty and if you don’t have a world class customer experience prepare to be left behind. Subscribe to the podcast on iTunes & Stitcher! http://media.blubrry.com/judgegraham/p/storage.googleapis.com/2mmpodcast/JudgeGraham/Judge-podcast-3-1.mp3Podcast: Play in new window | DownloadSubscribe: Android | RSS